Committees

The various committees

The hospital has various committees to improvethe quality of patient care.

CLUD (Pain Management Committee)
CLIN (Nosocomial Infection Control Committee)
CDU (User Committee)

Pain Management Committee - CLUD

Pain assessment and treatment are an integral part of the CHANTECLER Clinic's establishment project. The Clinic has :

• a CLUD (Pain Management Committee),
• a pain team made up of qualified nurses, an algology nurse and trained doctors,
• pain protocols.

The establishment implements the principles of the contract of commitment of the fight against the pain instituted by the ministerial circular: n° 2202-166 of April 30, 2002 and adheres to the Network Pain PACA OUEST.

If you or someone close to you is suffering from pain while you are in hospital, you can talk to the nursing team and the doctor treating you. To help us better adapt your treatment, you can indicate your pain level on a scale from 1 to 10.

Our aims:

• Prevent : Pain caused by certain treatments or examinations: injections, dressings, catheterisation, etc.
• Treat and relieve: Pain sometimes associated with everyday activities such as bathing or simply moving around, etc.
• Acute post-operative pain is treated by the nursing team for systematic analgesic treatments and on request depending on each patient's pain.

Our resources:

• Measuring pain is essential for any treatment. Several pain assessment scales are used, depending on the patient.
• The second tool is communication. If you have any questions, please ask the department manager.
• The third tool is analgesics, which are used according to the degree of pain.

Nosocomial Infection Control Committee - CLIN

Our establishment has set up a Nosocomial Infection Control Committee in accordance with the legal provisions in force. This committee is responsible for preventing and monitoring nosocomial infections, in particular by drawing up and implementing recommendations on good hygiene practice.

The establishment participates in hygiene training courses. The Hygienist and members of the Operational Hygiene Team are available to answer your questions.

Their role is to

• Prevent infections by checking and validating compliance with care protocols,
• Monitor infections through regular surveys,
• Drawing up and distributing recommendations for good hygiene practice,
• Implement and evaluate control measures.
• Improve the training of healthcare professionals in hospital hygiene,

If you would like to ask our CLIN team a question, you can do so in writing to the Clinique CHANTECLER

Users' Committee - CDU

A users' commission has been set up within our establishment (decree no. 2016-726 of 1 June 2016), to ensure that your rights are respected and to facilitate your procedures. The CDU also contributes through its opinions and proposals to improving the establishment's reception and care policy.

If you are not satisfied with your care, we invite you to contact the relevant manager directly. If you are not satisfied with this first step, you can ask to meet the person appointed by the establishment's management to receive your complaint or claim.

This person will ensure that your complaint or claim is investigated in accordance with the procedures laid down in the Public Health Code (Articles R.1112-91 to 94 of the Public Health Code are available from the Legal Department).

It will liaise with the Users' Commission (CDU). The mediator(s) will meet with you and your family, if necessary, to discuss any difficulties you are experiencing.

If you prefer, you can write to the management:

Mr Nicolas HUGOU, Director,
Clinique CHANTECLER; 240/244 avenue des poilus 13012 MARSEILLE

The clinic's other bodies

• The OR Council ensures that the organisation and operation of the OR runs smoothly. It is made up of representatives of all the users of the operating theatre, sterilisation department and intensive care unit.
• As a forum for dialogue and proposals, the Works Council ensures that employees can express their views on a daily basis on all collective issues and helps to improve working conditions.
• The Conférence Médicale d'Etablissement (CME ) brings together all the practitioners working at the clinic.The Commission du Médicament et des Dispositifs Médicaux Stériles (COMEDIMS) examines all questions or problems relating to pharmaceutical products.
• The role of the Catering Commission is to find solutions for the quality of food services for patients and staff.
• The role of the Hotel Commission is to provide solutions regarding the quality of hotel services for patients and staff.
• The Transfusion Safety and Haemovigilance Committee (CSTH ) decides, with the EFS, on the rules to be implemented to guarantee transfusion safety for patients.
• The Identitovigilance Unit is a system for monitoring and managing the risks and errors associated with patient identification.
• The Morbidity and Mortality Meetings (RMM) are designed to analyse undesirable medical events in order to study their avoidability and devise preventive measures.
• The Quality, Risks and Vigilance Committee (CRIVI) coordinates and deploys a quality dynamic, evaluates practices and identifies and analyses risks in order to prevent them.